If your deposit is held by MyDeposits, please see MyDeposits.

What should I get back?

When you leave, the deposit that you paid to the private landlord or letting agent is returnable, although deductions may be made for any damage to the property, missing items, unpaid rent or bills.  Ensure that a condition report is undertaken if there is a tenancy.

What can I do to make sure I get my deposit back?

When you move in:

• Inspect the property thoroughly.
• Ensure the condition report process is followed.

When you move out

• Make sure the accommodation is left clean. It can be useful to have photographic proof that the accommodation has been left clean.
• If you did an inventory when you moved in, do another one now with an independent witness, noting down anything that is broken or damaged since you moved in so that it can be checked against the original.  Your landlord may do this too.  Keep a copy.

When can a landlord keep part or all of the deposit?

Where there is accidental damage, it would be reasonable for a landlord to keep some of the deposit to pay for cleaning or a replacement.

Community Mediation

The service is intended to offer assistance in resolving small scale disputes such as rental deposits.  An application form is available here.

Taking action in the Petty Debts Court

This is not as daunting as it sounds.  You don’t need to be represented by a lawyer but you should get advice before you start from the Petty Debts Court Greffier.

The most you can claim in the Petty Debts Court is £30,000. You’ll have to pay a court fee depending on the amount of your claim.  This should be included in your claim and will be paid back to you if you win.